TROUBLESHOOTING

CAN'T FIND YOUR PRODUCT?

  • Reach all around the inside of the drop box. Depending on which slot your product fell from, your selected item may be on the far right or left side of the drop box.
  • If you still can't find your product, we are likely out of stock of your specific selection. No worries! Just repeat the purchase and select a different flavor or product. Don't worry! your card will not be charged if no items are dispensed.

Please Note: Some banks may show a "pending withdrawal" on your mobile banking app. This pending charge will go away within three business days. 

A DIFFERENT ISSUE?

Please reach out to us by emailing hello@generationv.com we will get back to you in the next business day! 

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WARNING: This product contains nicotine. Nicotine is an addictive chemical.

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